Fulfillment Policy

At Chez Trade, we are dedicated to providing efficient and reliable fulfillment services to ensure a seamless experience for our customers. Below are the details of our fulfillment policy:

Order Processing

  1. Order Confirmation:

    • After placing an order, you will receive an email confirmation with the order details. Please review the information carefully and notify us immediately if any corrections are needed.

  2. Processing Time:

    • Orders are typically processed within 1-3 business days.
    • Custom, made-to-order, or bulk purchases may require additional time. In such cases, estimated processing times will be communicated during the order placement.
Shipping and Delivery

  1. Shipping Methods:

    • We offer eco-friendly shipping options that minimize environmental impact. Shipping carriers and methods are selected based on your order size and delivery location.

  2. Delivery Times:

    • Estimated delivery times depend on your location and chosen shipping method. Standard delivery usually takes 3-7 business days within the country. International shipping times may vary.

  3. Shipping Costs:

    • Shipping costs are calculated based on order weight, size, and destination. Details will be provided at checkout.

  4. Sustainable Packaging:

    • We prioritize sustainable practices and use recyclable or biodegradable packaging whenever possible.
Order Tracking
  • Once your order is shipped, you will receive a tracking number via email. You can track the progress of your shipment through the carrier’s website.
Returns and Refunds

  1. Return Policy:

    • Returns are accepted within 14 days of receiving the product, provided the item is in its original condition and packaging.
    • Return shipping costs are the responsibility of the customer unless the product was damaged, defective, or incorrect.

  2. Refunds:

    • Refunds are issued as store credits, which can be used toward future purchases.

  3. Non-Returnable Items:

    • Certain items, such as custom orders, perishable goods, and clearance products, are not eligible for returns unless they arrive damaged or defective.
Damaged or Incorrect Items
  • If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We will provide instructions for resolving the issue promptly.
Customer Support
  • For any questions or concerns about your order, our customer support team is available to assist you. Contact us at:

Thank you for choosing Chez Trade. We appreciate your commitment to sustainable living and look forward to serving you.